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Client Services

Client Services

Support

Supporting Your Solutions. Ensuring Your Success.

Whatever your utilization of PowerSteering's powerful solutions, our experienced professional services staff can help you make your deployment more efficient and successful. These services are grouped in four key areas:

  • Enterprise implementation consulting
  • Technology consulting
  • Customizing and integration services
  • Training services

Enterprise Implementation Consulting

PowerSteering Software ensures a successful deployment through a five-phase implementation methodology that optimizes each stage of deployment. Working closely with your IT staff, we address a full range of critical activities, including:

Requirements planning

Understanding your business needs and processes, evaluating the readiness of your infrastructure, and setting the ideal deployment roadmap

Process configuration

Leading working sessions to capture and configure the portfolio management methodology

Business case development

Setting metrics, custom fields, and other forms for representing the business case; designing project-planning structures, such as stage gates and templates; compiling knowledge and references for users; establishing reporting requirements; and configuring the application to match the methodology

Inventory

Making a list of participating project leaders and projects, and collecting and loading existing data

Rollout

Determining the educational needs of users and executing the education and rollout plan

Technology Consulting

For customers looking to host an onsite version of any of our applications, PowerSteering's professional services staff can provide technology consulting to help you address all technical and security concerns, and assist with establishing and maintaining an internally hosted PowerSteering solution.

Customization and Integration Services

One size needn't fit all. For your particular needs and situations, our professional services staff can create a customized version of any PowerSteering application. We can then integrate that custom version - or a regular version of our solution - with your company's systems and methodologies. Thanks to PowerSteering's open architecture, we can quickly and cost-effectively tailor the application to your specifications. Our customization and integration capabilities include:

  • Integration of external or pre-existing data sources and data flows
  • Tailored reporting and workflow
  • Branding, knowledge embedding, and resale
  • Tailored reporting and workflow

Training Services

Technology transfer without knowledge transfer is a missed opportunity to optimize your solution and empower your staff to take full advantage of its capabilities. PowerSteering offers both onsite, instructor-led, Web-based, and telephone-based training that combine clear instruction with efficiency and convenience.